This policy applies to products purchased directly through the Hands On Workshop Shop.
We hope you love what you’ve bought, but if something’s not right or arrives faulty, please get in touch — we want to know about it.
We offer a 30-day return policy: you have 30 days from receiving your item to request a return.
To be eligible, your item must be unused, unworn, with tags, in its original packaging. We’ll need your order details to confirm eligibility.
To start a return, contact us at enquiries@handsonworkshop.com.au. If accepted, we’ll send you a return shipping label and instructions. Items returned without first requesting a return won’t be accepted.
Damages and Issues
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or incorrect, so we can make it right. Photos or video help us assess the issue quickly.
Exceptions
Custom or personalised items, and personal care goods, can’t be returned. Contact us if you’re unsure whether your item qualifies.
Exchanges
The fastest way to get what you want is to return your item for a refund, then place a new order separately.
Refunds
Once we’ve received and inspected your return, we’ll let you know if it’s approved. Approved refunds are issued to your original payment method — please allow some time for your bank to process it.
Questions? enquiries@handsonworkshop.com.au