Shipping Information for our customers

HOW's partners in Japan will ship goods directly from Japan with the most reliable service. 

Shipping options vary from country to country due to the service operating by Japan Post. Since early 2023 there is no e-packet service (economy priced postal packages), which means HOW uses FedEx as our main shipping service. 

USA and Canadian Customers

- All products can be sent from Japan with FedEx, Japan Post EMS (Express service), Sea Freight. 
- As of April 2025 new tariffs have been introduced by the US government. For Japanese made goods, these are currently 15%. These fees have been incorporated into the shipping fees charged by FedEx as of December 2025. 
- Shipping from Japan to the US is now charged at a minimum of $65 AUD. Please consider grouping with friends to order, or buying several items to offset the expense. 

Australian Customers

- Fedex
- Sea Freight
- Japan Post EMS (Express)

European Customers

- Fedex
- Sea Freight
- Japan Post EMS (Express)
Customers in the EU and UK pay VAT (Value Added Tax) with their order.
If it's over 150 euros they will be charged upon receipt of the order.

Asian Customers 

- Fedex
- Sea Freight
- Japan Post EMS (Express)
- Japan Post for Japan domestic customers