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SHIPPING UPDATE: HOW cannot ship to Russia and Ukraine due to the war. There is no economy post from Japan to the Australia, USA, UK, Germany, France, Belgium. Fedex only for these countries. Reduced FedEx option for Australia.
SHIPPING UPDATE: HOW cannot ship to Russia and Ukraine due to the war. There is no economy post from Japan to the Australia, USA, UK, Germany, France, Belgium. Fedex only for these countries. Reduced FedEx option for Australia.
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FAQs

The most pressing FAQs are:

  • Why is the shipping so expensive? 
  • Why is the shipping so slow? 


We ship direct from Japan and we have been severely affected by very limited international flights, Covid staffing protocols and increased shipping costs worldwide. 

Please note these changes:

* For all our customers - please be aware there are delays to any international shipping because of limited flights and Japan Post suspending or limiting service to many countries 

* Japan Post is NOT SHIPPING to the USA, Australia, Canada, Russian Fed. Japan Post has suspended services. We can only use Fedex. The cost of Fedex is much higher than standard post. But it's QUICK.


* For customers from the EU and UK -

VAT tax

The VAT laws for the EU (from July 2021) require a new value added tax to be charged for goods shipped into Europe from outside Europe. We have chosen to collect this tax directly during the ordering process for orders under 150 EUROS. This means you will not be charged anything extra upon receipt of goods under 150 Euros. We add a number, called the IOSS number to an invoice sent by our shipping provider which shows that we have collected the tax and will pay it.

Customs' fees are determined by each individual country. This is the responsibility of the receiver to pay upon collection of goods. We declare correct value of items, and add tariff codes where we can. We are not advised in advance if a fee will be charged or not. 

 * For US customers, we have many products in store in the US and orders will be despatched directly at local shipping rates. This is the USA collection we readily available in the US.


* For AUSTRALIAN customers, we are despatching a box of orders to Australia every 2-3 weeks. Then we will send it on to you. Our prices are less than directly sent to you with FedEx, but more than our usual postage charges. Select the "Fedex + local courier" option when you order . We are really trying to keep it at $15 for one item, $25 for a few small ones. Larger items have to be charged at a higher rate. Better to order lightweight smaller items.

If your shipping rate is really high, it's because it's based on the rate of a FedEx pack sent direct to you. 

 

To be kept up to date: Please add your name to our mailing list here: https://bit.ly/HOWMailingList


* If your package is delayed, please check your tracking link first. If it has arrived in your country, the quickest way to find out is to contact your local post office and give them your Japan Post tracking number. We promise this is the fastest way.

We are very sorry we cannot provide our usual service as our options are so limited.

Our Japanese partners are really disappointed too.

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